Frequently Asked Questions...
General Services
Q: What do you mean by "digital ecosystem management"?
A: Your digital ecosystem encompasses all the digital tools, systems, and processes your business uses. This includes your website, data storage, software applications, cybersecurity measures, and how they all work together. We manage and optimize this entire system for efficiency and security.
Q: How is this different from regular IT support?
A: IT support typically focuses on fixing technical issues with hardware and software. We focus on strategically managing your entire digital environment, developing custom solutions, and providing technology consulting for business growth. Using 3rd parties to handle specialist areas. After all you wouldn't use a plumber to fix an electrical issue.
Q: What do you mean by "digital footprint"?
A: Your "digital footprint" is the collective effect of everything your business does online. This includes your website, online presence, data, and how all your digital assets are interconnected. We help you manage, protect, and optimize this footprint.
Q: What are "digital guardrails"?
A: "Digital guardrails" can take many forms. From security measures or policies to business operational procedures. We put these in place to protect your business from digital risks and ensure smooth operations. Think of them as the safety nets that keep your digital systems running reliably and securely.
Q: You say you "bridge the gap between physical and digital operations." What does that mean?
A: Many businesses have physical operations (like a storefront or manufacturing) and digital operations (like an online store or customer database). We help integrate these areas so they work together seamlessly, improving efficiency and customer experience.
Q: What kind of "custom digital solutions" do you create?
A: We develop solutions tailored to your specific needs. This can include automating processes, creating custom software applications, integrating different systems, or developing data analysis tools. It all depends on your business challenges.
Q: What do you mean by "data visualization"?
A: Data visualization is taking complex data and presenting it in a visual format, like charts, graphs, or dashboards. This makes it easier to understand and identify trends, allowing you to make informed decisions.
Service Specifics
Q: Do you offer cybersecurity services?
A: Yes, we provide cybersecurity measures to protect your digital assets from threats. This includes implementing security protocols, monitoring for vulnerabilities, and responding to incidents.
Q: Can you help us migrate to a new system?
A: Absolutely. We can manage the entire process of migrating your data and systems to a new platform, ensuring a smooth and efficient transition.
Q: Do you provide training for our staff on new digital systems?
A: While we focus on implementation and management, we can certainly coordinate training with third-party providers or provide guidance on best practices.
Q: What kind of businesses do you work with?
A: We specialise in working with businesses who have both a digital and physical operations, helping managing their digital ecosystem. Our services are particularly valuable for businesses without dedicated in-house digital teams or those experiencing rapid growth.
Our Company's Role
Q: Do you replace our existing IT team?
A: No, we complement your existing IT team or act as your digital department if you don't have one. We can coordinate with your IT providers to ensure seamless operations.
Q: What is your typical onboarding process?
A: We start with an initial consultation to understand your business needs and challenges. We then develop a tailored strategy and implement the necessary solutions. We provide ongoing support and monitoring to ensure your digital ecosystem is running smoothly.
Q: How do you measure success?
A: Success can saving you money through reducing head count and increasing efficiencies. Timley delivery of a project or maybe it's the confidence that we have your back when things wrong.